DIGITAL communication will be at the heart of a new five-year plan designed to improve Renfrewshire Council’s customer service.
Councillors on the finance, resources and customer services policy board have backed the new five-year customer strategy for 2017-2022.
The strategy will continue to offer face-to-face and telephone contact, develop a single sign-on process and web chat assistance as well as greater use of social media communications channels to contact the council.
Councillor John Shaw, convener of Renfrewshire Council’s finance, resources and customer services policy board, told the Paisley People: “More and more customers are looking to communicate, interact and access services through digital channels.
“MyAccount has proved very popular and we will extend this and adopt more innovative ways of working to ensure we deliver a truly digital service.
“We recognise that not all our customers are able to access services digitally and that’s why we are putting facilities in place like free publicly-available Wifi across our local town centres and self-service customer service areas.”
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