Glasgow Airport has relaunched a campaign to combat "unacceptable abuse" towards staff.
Campus Watch is designed to support a safe, enjoyable and disruption‑free experience for passengers, staff and airline crew.
The initiative reinforces the airport’s long‑standing commitment to tackling unacceptable behaviour, including alcohol misuse, aggression and verbal abuse, in line with the national “Abuse Doesn’t Fly” campaign through Unite the Union.
Kenny Welsh, head of Security at Glasgow Airport, said: “Glasgow Airport is preparing for a busy Easter holiday period, and our priority is ensuring that everyone travelling through the terminal has a safe and positive experience.
“While the vast majority of our passengers behave responsibly, one incident is one too many. Campus Watch helps us intervene early, support our staff and partners, and make sure disruptive behaviour is dealt with quickly and proportionately.”
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Although incidents of disruptive behaviour at Glasgow Airport remain extremely rare, the relaunch ensures frontline teams are equipped with enhanced support, clear reporting channels and rapid communication tools to identify and address concerns early.
As part of Campus Watch, airport staff can immediately report individuals displaying signs of disruptive behaviour to the airport’s central control room. Information is then shared quickly across the airport campus via an alert system, enabling early intervention from airport teams or Police Scotland.
Passengers may be spoken to, monitored or refused service at bars and restaurants if behaviour does not meet expected standards.
Inspector Bryan McLaren, airport commander said: "Abuse doesn't fly - we want all travellers and staff to feel safe. Officers work closely with airport colleagues, including security, airlines, ground agents, and retail.
“Our approach through Campus Watch is not to wait and respond to incidents of disorder, but to proactively prevent them from occurring, through a combination of early intervention, engagement, and patrolling. Police Scotland is here to support you and to ensure your journey through the airport campus is a successful one.”
A survey of over 300 workers at the nation’s major airports - Aberdeen, Edinburgh and Glasgow – revealed that there are unacceptable levels of abuse from travellers.
It was also found that 90 per cent of workers stated they experienced verbal abuse on a regular basis in the last year.
While over 75 per cent experienced intimidation or aggression and 29 per cent experienced some form of physical assault.
Carrie Donoghue, Unite industrial officer, added: “It is clear from Unite’s survey that employers and policing authorities need to be doing far more to support airport workers by enacting safety measures such as an increased police presence at peak times, including Easter.
“We are also asking the travelling public to think about and change their behaviour because this wave of abuse can’t go on.
"It is having a seriously detrimental impact on airport workers leading to psychological and physical trauma with many workers having to take time off due to illness or considering leaving the industry.”
The relaunch includes refreshed Campus Watch signage across the terminal, increased visibility from Police Scotland, and the distribution of updated briefings and guidance for airport partners.
The initiative runs year‑round but is being reinforced ahead of the Easter getaway, which will see tens of thousands of passengers depart from Glasgow Airport over the coming days.
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